Refund and Return Policy

Old Creek USA, LLC Refund Policy

Thank you for shopping at Old Creek USA,

We offer refund and/or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused, sealed and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at [email protected] or text us to 786-223-1112.

Shipping

  • Please do not send the product back to the manufacturer. It must be sent to the following Address (TBD).
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • We cannot guarantee that we will receive your returned item, since we don’t provide shipping service, you will need to contact the carrier company you chose.